Monday, December 03, 2007

Of Manners and Nursing

I don't usually write about being a nurse but this morning my frustration level demands just that.

Why is it that people have to be so rude to nurses? What on earth did we ever do to deserve being treated like that? Never in your life have you ever met people more interested in being kind and compassionate to someone than nurses- why would we be nurses if we weren't! But more and more, I meet nurses who have a hard time taking the abuse. Some retaliate by being curt; others by being slack or inattentive. Then there are the over-emotional ones (like me) who go home and cry over it. I'm just so tired of being picked on and abused.

We have a nursing shortage. There are many reasons why we have a nursing shortage. But one of those reasons is NOT for lack of people wishing to be nurses. Nursing schools have waiting lists- more students than the faculty can manage. We can't get them educated fast enough! But it's not at the input where the problem lies. We drop like flies. We're not dropping because it's difficult work- don't get me wrong- it's hard work. But we're by-and-large a hard working crew. We leave nursing because we get tired of being disrespected by doctors, patients, families, and hospital management.

As the population ages and technology improves, we are keeping more and more people alive for longer and longer lives and with sicker and meaner illnesses (like heart disease, cancer, diabetes, and a long, long list of autoimmune and degenerative diseases). The demand for nurses and their skills is skyrocketing. Yet many physicians and patients show little to no respect or manners. And do you realize what that will get you? Less and less nurses- when what we need is just the opposite. There is no great schedule or paycheck that is worth being treated like poop. And for many of us simply knowing in our hearts that we're contributing to someone's well-being isn't worth the abuse. By all means, we could all go be belly dancers and contribute to well-being! At least then people would pay attention to you and smile!

The problem is much deeper, I suppose. Parents who don't teach their children to say, "Please" and "Thank you". Television shows that objectify or disrespect nurses as professionals. Hospital administrators who preach, "Physicians First! Physicians First! Because physicians bring patients and without patients you have no job!" When in actuality, if there are no nurses, the hospital administrators have no job (unless they go back to nursing school!) As long as there is life on this side of Heaven, there will be a job for nurses. The problem is as multifaceted as the Epcot ball.

So I guess I'm just saying that if you can't say something nice today, don't say anything at all. Remember your manners and smile occasionally. There may be a teacher, or a policeman, or a bank teller, or a grocery cashier who's feeling the same way as me today. Belly dancing is looking better and better all the time!

3 comments:

Daniel said...

Good points, definitely. I've certainly found that my way is smoother when I speak kindly and remember the niceties. I spent quite a bit of time on the phone with a computer technician today who, I suspect, went far beyond the description of his job, in trying to get me an answer, because I treated him politely and warmly. That's how bad it is for every service worker today. You should have seen the smiles when we walked into our local McDonalds this morning: those workers feel happiness when they see us, because of how we treat them.

It's just a fright and a shame that our most critical care-givers are in the same category, and that most Americans have no clue what they're doing to each other.

Anonymous said...

Hello!! I agree with your blog!!! It is hard when you offer a service to the general public whatever it may be and you are met with rude, mean people. I often wonder how nurses hang in there as long as they do. It is hard enough to take care of someone who is very sick but it makes it worse when that is met with attitude, rudeness, etc. I appreciate what you do everyday and know that God smiles down on you for taking care of his children.

Anonymous said...

I have been a patient several times in hospitals,have a chronically ill child that has been hospitalized several times, and a husband with numerous surgeries. I have always gone out of my way to be kind and thankful. However sometimes the situation is very stressful and when you feel like you are being ignored it becomes harder to be kind. Just remember on the patient side it is ysually the lack of information given to them by the doctors that sets things off. Hang in there. May the Lord bring a person into you life today that will make you smile and feel glad that you are a nurse.
P.S. Miss seeing at church! Hope you are happy where you landed.